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Customer Service / Video Security Monitoring and Dispatch ( all shifts )

This entry-level position is for a technology savvy and detail oriented customer service and security professional.

Work as a critical customer-facing member of our team. We are one of the leading independent community based security companies in DC. We will provide you with training and experience to become a key member with management opportunities.

The primary function of this role is to monitor security video events from sites in the region taking action as needed. Operation is 24/7 and all shifts are available.  

Sample Tasks:

  • Monitor real-time security video taking action as needed based on procedure manual; actions include notify on-site guards, engage via 2-way audio, document event, dispatch police
  • Review daily alarm activity and provide any needed follow up
  • Answer customer calls documenting requests and coordinating responses
  • Updating security informaiton system
  • Maintain installation and equipment documentation wiki

You must have/be:

  • Excellent written and verbal skills
  • Must have excellent attention to detail and process
  • Pass criminal background check for licensing as needed

Urban Alarm (www.urbanalarm.com) is a fast-growing electronic security and guard company serving residential, small business, commercial, and government customers. We offer competitive benefits including LTD/STD, life insurance, 401k, health & dental insurance, mileage reimbursement and more. Opportunity for leadership position as company expands. 

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